An Important Message to Our Patients, Families and Staff About COVID-19
COSSA’s response to coronavirus (COVID-19)
- We require all parents or guardian along with children 10 and over to wear a face mask to their appointment. (updated 5/1/20)
- We only will allow the patient and one parent or guardian accompany the patient to the appointment. (updated 5/1/20)
- Any patient or family member with a fever (100.4° or higher), cough, or known exposure to the coronavirus (COVID-19) should not come into the office. Please call (727) 898-2663 so other arrangements can be made.
- Any patient or family member that has traveled outside of the US to the following countries or regions: China, Japan, South Korea, Iran and Europe and/or I have been in physical contact with someone who has traveled outside to the countries or regions listed above should not come into the office. Please call (727) 898-2663 so other arrangements can be made.
Florida Department of Health runs a hotline for COVID-19 and is available 24/7 to answer any questions you might have at (866) 779-6121 or firstname.lastname@example.org
Children’s Orthopaedic and Scoliosis Surgery Associates, LLP (COSSA), like all medical practices, is concerned with the unprecedented global challenges that we are facing due to the coronavirus (COVID-19). Please rest assured that during this time of uncertainty, the health and safety of our patients, their families and our staff is our highest priority. Fortunately, children seem to have less severe COVID-19 infections, however, they can expose others who may be at greater risk for more severe outcomes. No need to panic - let’s all just prepare. Like you, we are actively monitoring the coronavirus situation. In these unprecedented times, we will continue to serve you in the safest manner possible and take all necessary actions to protect our patients, their families and our employees.
COSSA has always prioritized a safe and clean environment and follows OSHA guidelines for infection control and will continue to follow their guidance, along with the Center for Disease Control (CDC) and the World Health Organization (WHO) and will continue to follow their recommended protocols. Our offices are cleaned and sanitized daily as part of our normal business operations. We have also increased the frequency of those cleanings and added hand sanitizers throughout the offices for our patients, their families and our employees. We will be asking all new patients to complete their paperwork prior to arriving. If you are not able to complete it prior, we will be calling to complete it over the phone with you.
Patients and Their Families:
Every family who calls us for appointment will be triaged by phone for COVID-19 risk. Please answer honestly so we can offer you the care your family needs, while best ensuring the safety of other families and our staff. We ask that you postpone scheduling an appointment or reschedule a currently scheduled non-emergent appointment if you or your immediate family members are experiencing flu-like symptoms. We are sending all families a questionnaire through DocuSign to complete prior to the appointment asking them about recent travel or if they have been in contact with someone who has recently traveled outside of the US to the following countries or regions: China, Japan, South Korea, Iran and Europe. We kindly ask that only the patient and their parent or guardian attend the appointment to limit the number of patients in the office. If your family is deemed to be at risk, we will kindly direct you to first call the expert line above, and to not come into our office. We have removed all children toys from our rooms and lobby, and will temporarily stop offering stickers and lollipops, so that we improve the patient flow through our office and avoid contamination of the areas we try to separate. Please bring something to keep your child occupied – preferably books and toys. We are preparing for a larger number of staff being gone at once, either due to illness, or for family obligations. This may result in appointment cancellations with short-notice.
Our phone lines will be busy. Please be patient and kind, and expect no less in return. We will do our best to get you in and out quickly, while answering your most urgent concerns. Those who are verbally abusive, belligerent, or found to be dishonest when answering our screening questions will be subject to dismissal from our practice.
COSSA is committed to taking care of our staff. We are frequently updating our employees with guidance and information to help keep them and their families healthy. We require our employees to stay home if they do not feel well or are experiencing any flu-like symptoms. In order to practice social distancing, we have asked some staff to work form home. Please excuse us during this transition as we are trying to get everyone up and running.
We know that you can count on COSSA for all your pediatric orthopaedic needs. Our goal is to make it easy for you to be seen in the most safe and convenient way possible. Our team is also ready to serve you Monday thru Friday in both our St. Petersburg and Tampa offices. At this time, we have decided to suspend our outreach locations in Sarasota, East Lake, Pasco and Brandon. If you have an appointment in one of these locations, we will be reaching out to you to be seen in St. Pete or Tampa or reschedule out to a further date. Our Company’s mission is to serve the needs of all families in the Suncoast Region. In these challenging times, we will continue to support you and your families with the best pediatric orthopaedic care and experience.
CDC COVID-19 updates: https://www.cdc.gov/coronavirus/2019-ncov/index.html?
What To Do if You Are Sick With COVID-19: https://www.cdc.gov/…/…/if-you-are-sick/steps-when-sick.html
Fever without Fear: https://www.healthychildren.org/…/P…/Fever-Without-Fear.aspx
Upper Respiratory Infections: https://www.healthychildren.org/…/P…/Children-and-Colds.aspx
Gastroenteritis / "Stomach Flu": https://health.usnews.com/…/12-things-you-should-know-about…
Environmental Allergies OTC Treatment: https://pediatricinsider.wordpress.com/…/spring-is-here-a…/…
As always, thank you for being a part of the COSSA family.
Jeffrey B. Neustadt, MD
Gregory V. Hahn, MD
Drew E. Warnick, MD
Paul L. Benfanti, MD
Lee G. Phillips, MD
Daniel C. Bland, MD
T. Cooper Wilson, MD